Legal terms behind account access
Our Legal notice explains when you may access the service, what account details must be accurate, and how we apply checks before account access or a withdrawal request. Eligibility depends on local law, and we may pause an account when submitted details do not match the
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account holder or when a transaction needs clarification. Payment records can include DANA, OVO, GoPay, QRIS, bank transfer or virtual account references. We keep those records connected to the relevant account activity so you can ask us to trace a receipt or status. The notice also
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explains how policy changes are presented and where you can request clarification. If a local rule conflicts with access, the local rule takes priority; where local law permits, you can continue through the stated account path.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.